Proven Solutions

OUR Services

We offer a comprehensive suite of remote managed service tools. This specific combination of enterprise-class software tools has been developed to provide your organization with rock solid protection from the most common causes of network interruption and disruption, ensuring true efficiency and stability.

Managed Services

In today’s fast-paced business environment, network downtime is simply not an option. The costs to your business are too great – with the potential for lost productivity, lost customer service, and most importantly, lost revenue. But, ensuring around-the-clock network availability is no small feat – particularly if it falls squarely on your shoulders.

Thanks to Tekscape, you don’t have to do it alone.

Our enterprise-level services and support provide SMBs – like yours – with the resources needed to maximize network security, availability, and performance. Our proactive approach to network management helps you anticipate – and prevent – outages, providing you with the confidence that your infrastructure is up and running and protected, and will stay that way.

 
Managed Services
Monitoring Services
Server Support (Annual)
Unlimited 24x7 Phone and Remote Support for Server
Unlimited 24x7 Phone and Remote Support for Desktop
24x7 Monitoring and Alerting
Patch Management for Desktops
Patch Management for Servers
Performance Tuning for Desktops
Performance Tuning for Servers
Preventive Maintenance
Security Management and Vulnerability Assessment
Free - Total Protection for Server & Desktop
Scripting Based Management
Security Auditing
Event Log Monitoring
Configuration Changes
Dedicated Account Manager
Environment Documentation
Asset Tracking
Scheduled Reports
User ID Management
Procurement Consultation
New Product Evaluation
Notification for Critical Alerts
Fix Critical Alerts
Managed Cisco VOIP Support

Unlimited 24x7 Phone and Remote Support

At TekScape, we take care of IT for you. That means we are available, day and night, to answer your questions and take care of any issues you face. Our 24x7 help desk is staffed by certified engineers to provide both Phone and remote technical support for desktops and servers. Return to Top

24x7 Monitoring and Alerting

TekScape's Desktop/Server management services help support particular systems followed by ensuring proper installation. TekScape will help you to automate the installation and support of your servers and desktops.

  • Instant 24x7 NOC response to any abnormal events
  • Direct carrier resolution – TekScape maintains relationships with all major carriers and works directly to resolve any circuit-related outage
  • Full infrastructure monitoring of WAN with daily statistical reports
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Patch Management for Servers/Desktops

TekScape's patch management services help determining appropriate patches for particular systems followed by ensuring proper installation. TekScape will help you to automate the installation of critical patches and updates to maintain the performance and security of your servers and desktops. This also helps you to keep all the servers and desktops in your network environment up-to-date. Return to Top

Performance Tuning for Servers/Desktops

For most customer workloads, Windows servers and desktops work very well. However, over a period of time the performance of servers degrades due to regular workload. In such scenarios, you may want to tune your servers or desktop settings to obtain incremental performance gains. TekScape's certified technicians work on the important tuning parameters and settings that can result in improved performance for your servers and desktops. Return to Top

Preventive Maintenance

Preventive maintenance typically refers to performing proactive maintenance to prevent server and desktop problems. Performing preventive or proactive maintenance helps you improve the speed or performance of your systems. TekScape's taskforce of certified technicians and engineers apply the best known practices to perform proactive maintenance on your servers and desktops ensuring that your precious systems are in their best health. TekScape's proactive solution provides the following key features:

  • Optimum Network Visibility
  • Central Dashboard Capability
  • Security Monitoring
  • Network Optimization
  • Performance Benchmarks
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Security Management and Vulnerability Assessment

Security Management refers to management of assets, physical security and human resource safety functions. We at TekScape helps you to develop, document, implement security policies, standards, procedures and guidelines to ensure that your network and systems are up to date. This helps to identify threats and vulnerabilities so that effective control can be implemented.

TekScape's vulnerability assessment services help protects your environment from attack round the clock. Whenever there is any risk analyzed, our security team works to mitigate the risk to your computing environment.

We at TekScape perform the following to ensure that your IT infrastructure is risk-free:

  • Baseline security scanning to detect scanning holes
  • Continuous monitoring for viruses, worms, spyware, and malware
  • Automated verification of data backup completion
  • Identification of any failed backups
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Free – Total Protection for Server/Desktop

Whether your business is centrally located or remote, get all your computer software and hardware errors fixed under our small business computer support plan offering you benefits of multiple services at an incredible price. Moreover, if you sign up for annual subscription, we provide you with Total Protection, free of cost, that ensures that your systems are free from any security threats. Return to Top

Scripting-Based Management

Our certified technicians create scripts to troubleshoot server and desktops networking issues. Settings are automated or run on a predefined schedule. Scripting based management provides you with the following:

  • Remote Capabilities: remotely change settings, apply changes, and run scripts to eliminate non-crucial site visits
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Security Auditing

TekScape helps you build a network environment with an effective combination of firewall programs and virus detection techniques to guard your Web servers, e-mail servers, desktops along with continuous server network scanning. Thus building an environment that is free from any risks and security threats. We at TekScape perform audits that run on a predefined schedule and provide the following key features:

  • Real-time reporting of new assets in the environment
  • Audits includes anything with an IP address such as laptops, servers, desktops, network devices, and other devices such as scanners and VoIP phones
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Event Log Monitoring

With the event logs, our professional system administrators derive data about your system components and monitor specific event, categories, and event IDs on a local or remote computer from a centralized console. This is done to identify and diagnose the source of current system errors and potential resource bottlenecks to secure your network from internal attacks and other security threats. Return to Top

Configuration Changes

Our managed services allow you to call us at any time whenever you are stuck with configuration issues. Our taskforce of certified technicians helps you to ensure that your network is configured in the way you want it. Return to Top

Dedicated Account Manager

Customers are assigned a Dedicated Account Manager or Technical Account Manager (TAM) who works closely to ensure that your issues are addressed in the most effective manner. The TAM is a certified Professional with expertise on Microsoft's products and support infrastructure. The TAM also performs the following functions:

  • Orientation and Planning sessions
  • Status Meeting
  • Usage Report
  • Escalation Management
  • Global Coordination
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Environment Documentation

TekScape provides the following Network Environment features:

  • Asset Tracking and Management
  • Site Inventory
  • Infrastructure Monitoring
  • Security Auditing
  • Proactive monitoring and alerting
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Asset Tracking

With our advanced network asset tracking services, you not only save time, effort and money, you also maximize the use and efficiency of your company's IT infrastructure. After all, the efficient day-to-day opeationsof your IT funtions is critical to the productivity of your organization. Our asset tracking services ensure that you have all the up-to-date information regarding all your software and hardware assets. Asset tracking provides the following key features:

  • Immediately generate software and hardware inventory
  • Create application summary
  • Complete Windows and SNMP inventory

We at TekScape provide the following Asset Tracking options:

  • Hardware Asset
    • Detailed Hardware Inventory
    • Warranty Tracking
    • Comprehensive Monthly Reporting
  • Software Asset
    • Complete List of software patches
    • Software audits to identify all unauthorized software packages
    • Detailed inventory of all systems
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Scheduled Reports

Our system administrators offer systematic and measurable technical assessment of your infrastructure via the remote reporting system. Using the gathered data, our engineers generate monthly trend analysis reports and analytical reports including details such as uptime/downtime charts to help you have an excellent indication of your infrastructure performance over a specified time period. We provide you with following reports:

  • Asset Inventory reports
  • Device Attributes reports
  • Executive Summary reports
  • Monitoring reports
  • Patch Status Server Health and Performance reports
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User ID Management

TekScape's personalized engine captures the customer's demographic information and his/her behavioral profile to deliver a faster service that is personalized. This also allows us to quickly track all requests to ensure the fastest response and resolution possible. Return to Top

Procurement Consultation

It can be very difficult to determine the best options for your business with currently available technology options. TekScape takes the time to provide you with the best options to ensure that you get the most reliable computing environment. Return to Top

New Product Evaluation

We at TekScape helps you evaluate new products under the same conditions as it will be used by you and provide you with the detailed report consisting the pros and cons of the product. This also helps you to understand if the product is suitable to your network environment. Return to Top

Notification for Critical Alerts

Our 24x7 monitoring provides us with an ability to look into the ongoing performance status of your network to avert any bottlenecks from developing into major issues. Our data center is configured to immediately notify your system administrators when there is a critical alert or a networking anomaly occurs. Return to Top

Fix Critical Alerts and Errors

TekScape's elite taskforce of certified technicians and Cisco Certified Network administrators helps you troubleshoot and fix critical alerts and nasty errors and pulls you out of every technical dilemma and network problems. Return to Top

Managed Cisco VOIP support

  • Current environment or new installation managed support
  • Moves, adds, changes on all day-to-day functions of a phone systems
  • New project collaboration and support

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