Desktop/Server Support
TekScape’s Server management services takes a proactive approach to protecting your network. We can help in both day-to-day preventative maintenance as well as emergency support of your sever environment to limit down time for your end users, ensure proper configurations of your severs, and ensure both the security and performance of your systems. Our skilled team of server engineers can fully support all of your server and desktop support needs, or provide per instance support for internal IT departments looking for additional resources or backup coverage.
Server migration and installation services includes but it is not limited to:
- Server maintenance and troubleshooting
- Account management for moves, adds and changes
- Microsoft Active Directory, Exchange, SQL, Print Services support
- Installation and configuration of all versions of Microsoft Servers
- Backup, patch and antivirus management
- Systems performance and security audits
- Terminal and Citrix Services
- Integration with Blackberry, IPAD, IPhone and additional had held devices
- Disaster recovery planning
For your IT team needs:
- Vacation or sick coverage
- High-level engineering support
Desktop Support Services
TekScape's Desktop Support offering can provide support and maintenance of your workstations, laptops and printers to provide both remote and onsite helpdesk support depending on your needs as an organization. In addition to everyday end user issues, we can also aid the installation of new workstations as well as the upgrade of operating systems, integration with your directory services, and the installation and configuration of applications. 
Please ask us about our ability to:
- Provide support to your end users
- Troubleshoot hardware and software issues
- Manage Antivirus and security updates
